Smartflix Product

Sentriq – Smarter Incident Management for Safer Workplaces

Streamline incident reporting, tracking, investigation, and resolution through a centralized platform designed for organizations that prioritize safety, compliance, and operational excellence.

Report. Track. Resolve.

Sentriq Dashboard
Why Choose Sentriq?

One Platform. Complete Incident Visibility.

Organizations often struggle with fragmented reporting processes, delayed responses, and limited visibility into incidents. Sentriq transforms incident management by providing:

Centralized Incident Repository

Single source of truth for all incidents across the organization.

Real-Time Tracking & Monitoring

Immediate visibility into every incident's status and progress.

Automated Workflow Management

Route, assign, and escalate incidents without manual effort.

Department-Wise Oversight

Monitor incidents across all departments from a single dashboard.

Comprehensive Analytics & Reporting

Convert incident data into actionable business intelligence.

Secure & Compliance-Ready

Enterprise-grade security built for regulatory requirements.

Key Features

Everything You Need to Manage Incidents to QHSE Management

Incident Reporting

Allow employees and stakeholders to report incidents quickly through an intuitive interface.

  • Easy incident submission
  • File and image attachments
  • Priority classification
  • Location tagging
  • Incident categorization
  • Mobile-friendly reporting
Real-Time Incident Tracking

Track every incident from creation to closure with complete transparency.

  • Status updates
  • Progress monitoring
  • SLA tracking
  • Escalation management
  • Resolution timelines
  • Notification alerts
Workflow Management

Automate incident handling processes and improve accountability.

  • Automated assignments
  • Approval workflows
  • Escalation rules
  • Task management
  • Responsibility tracking
  • Process standardization
Department Incident Management

Monitor incidents across departments from a single dashboard.

  • Department-wise reporting
  • Team performance monitoring
  • Incident ownership
  • Cross-department collaboration
  • Operational visibility
Analytics & Insights

Convert incident data into actionable business intelligence.

  • Trend analysis
  • Risk identification
  • Performance metrics
  • Resolution statistics
  • Custom dashboards
  • KPI monitoring
Reports & Compliance

Generate detailed reports for management reviews and audits.

  • Exportable reports
  • Incident summaries
  • Audit trails
  • Compliance documentation
  • Regulatory reporting
  • Historical data analysis
Audit Management

Plan, execute, and track audits across departments with full documentation and traceability.

  • Audit scheduling & planning
  • Checklist-based inspections
  • Finding documentation
  • Evidence attachment
  • Audit trail & history
  • Compliance verification
Action Tracking

Ensure corrective and preventive actions are assigned, monitored, and closed on time.

  • Corrective action assignment
  • Due date & priority tracking
  • Status updates & reminders
  • Owner accountability
  • Overdue action alerts
  • Closure verification
Quality Assurance

Integrated QA Modules for Total Quality Control

Sentriq's Quality Assurance suite unifies audits, quality incidents, and field observations into one structured, traceable workflow — closing the loop from detection to resolution.

Audit Management
Plan · Execute · Verify

Plan, execute, and close audits across departments with complete documentation, checklists, and traceability — from scheduling to corrective action.

  • Audit Scheduling & Planning — Schedule internal, external, and regulatory audits with assigned auditors and scope definition.
  • Checklist-Based Inspections — Use configurable checklists mapped to ISO, regulatory, or custom standards for structured inspection execution.
  • Finding Documentation — Record findings with severity ratings, observations, and photo or document evidence attachments.
  • Corrective Action Linkage — Automatically generate corrective actions from audit findings and track closure status.
  • Audit Trail & History — Maintain a full record of every audit cycle, previous findings, and improvement trends over time.
  • Compliance Verification & Sign-off — Digital sign-off workflows ensure auditee acknowledgment and management review before closure.
Quality Incidents
NCR · RCA · CoPQ

Manage the full lifecycle of quality failures — from non-conformance capture and root cause analysis to cost quantification and recurrence prevention.

  • Non-Conformance Reports (NCR) — Log and classify quality deviations across products, processes, or services with structured NCR forms and severity grading.
  • Root Cause Analysis (RCA) — Conduct structured RCA using 5-Why, Fishbone, or Fault Tree methodologies to identify and address the true source of failures.
  • Cost of Poor Quality (CoPQ) — Track and quantify the financial impact of quality failures — including rework, scrap, warranty, and inspection costs.
  • CAPA Management — Define, assign, and monitor Corrective and Preventive Actions (CAPA) with deadlines, ownership, and effectiveness verification.
  • Customer Complaint Integration — Link customer complaints directly to quality incidents for end-to-end traceability from complaint to closure.
  • Recurrence Prevention & Trending — Analyze quality incident patterns to identify systemic issues and prevent repeat failures.
Observations
Field · Safety · Leading Indicators

Capture field observations — both positive and at-risk — to build a proactive safety and quality culture before incidents occur.

  • Field Observation Logging — Record safe, unsafe, and near-miss observations directly from the field via mobile or web — with location and timestamp.
  • Positive & At-Risk Act Recording — Capture both commendable behaviors and unsafe acts to balance safety culture reinforcement with hazard elimination.
  • Immediate vs. Systemic Risk Classification — Classify observations by immediacy and severity to prioritize response and escalation appropriately.
  • Action Item Generation — Convert observations directly into corrective actions with assigned owners, due dates, and tracked closure.
  • Photo & Evidence Capture — Attach photos, videos, or documents to observations for clear context and accountability.
  • Leading Indicator Reporting — Use observation data as a leading indicator to predict and prevent incidents before they happen.
Benefits

What Sentriq Delivers

Improve Workplace Safety

Identify risks early and take preventive action before issues escalate.

Faster Resolution Times

Reduce response delays with automated workflows and instant notifications.

Better Decision Making

Access real-time data and analytics to make informed operational decisions.

Increased Accountability

Assign ownership and track responsibilities throughout the incident lifecycle.

Enhanced Compliance

Maintain complete records for audits, inspections, and regulatory requirements.

Operational Efficiency

Replace manual spreadsheets and disconnected systems with one centralized platform.

Industries We Serve

Built for Every Sector

Sentriq adapts to the unique incident management needs of organizations across industries.

Manufacturing Construction Healthcare Government Education Logistics & Transportation Energy & Utilities Corporate Enterprises Facility Management Oil & Gas
Sentriq Platform View
How It Works

From Report to Resolution in 5 Steps

1
Report

Users submit incidents through the Sentriq platform.

2
Assign

Incidents are automatically routed to the relevant department or personnel.

3
Investigate

Teams review, analyze, and update incident details.

4
Resolve

Corrective actions are implemented and documented.

5
Analyze

Management reviews trends, performance metrics, and compliance reports.

Ready to Transform Your Incident Management Process?

Empower your organization with a smarter way to report, track, and resolve incidents.

Better Visibility
Faster Resolution
Stronger Compliance
Improved Collaboration

Get In Touch

India | KSA | UAE

mail@smartflixtech.com

+91 9516 717777, +971559164496

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